This department is responsible in maintaining the rooms standard and ensuring  the clean, hygiene, safety and comfortable of the hotel.

The Executive Housekeeper’s duties included providing the leadership of the colleagues, controlling the use of the equipment and suppliers, ensuring the quality standard, maintaining the communication between housekeeping department and others and providing training to the staff.

In the housekeeping department, the room attendant is very important. They make a large contribution to the hotel. Their duties are cleanliness the guest room (make up room), maintained the equipment in the good working condition and reported the loss of the linen equipment.


Laundry is the other department under the housekeeping department. The Laundry manager need to report to the Executive Housekeeper. The laundry department need to manage the linen supply. The linen supply include the towels such as face towel, hand towel and bath mat, bed linen pillow case and bed sheet, bathrobe and F&B linen such as table cloth, place mat and napkins. The laundry department also provide guest laundry service, normally included wet cleaning, dry cleaning and pressing. It is responsible in taking good care of the staff uniform and have good inventory control.